We can set up a new UK landline number and answer your calls in your company’s name in a polite and professional manner following your script. We will then pass the message through to you by email, text or call transfer
Features of our Call Answering Service
Helping entrepreneurs, startups and business owners save time.
Our telephone answering service is UK based and all our agents have excellent written & communication skills
Free Telephone Number
We provide you with a free telephone number. You can choose from near enough all area codes or national numbers.
We are not a call center, we work in small groups to provide a personal service to your callers and build rapport with them.
We don’t charge for any calls under 20 seconds such as wrong numbers or sales calls
Save you time
Stay concentrated in the task in hand and don’t get distracted by the phone, or those annoying sales calls.
We can help answer your calls throughout the working day meaning you don’t need to worry about missing that important call.
We don’t tie you into any long term contracts, meaning you can cancel at anytime
No Set-up fees
We try to keep costs to a minimum that’s why we won’t charge any set-up or termination costs, plus you get a free number
Take a free trial
The best way to see how we can help you is to take a free trial which lasts 1 week or 20 calls whatever comes first
How our Telephone Answering Service Works
Sign Up for a no obligation 7 day free trial
We will provide you with a telephone no. to divert your calls too
When diverted we will answer your calls in your company name
We will work through your tasks in a professional and timely manner
Pricing from HANZA LIMITED
No contracts, no setup fees, no termination fees, plus you get a free telephone number and a free trial.
£12 Per Month
- includes 10 calls
Additional calls chargedat £1.2 per call
Frequently Asked Questions
- HOW DO I DIVERT MY CALLS TO YOU?
- The number that we provide you with, can either be advertised as your own business number, or if you have a number at the moment then you can divert the calls to the number we provide you.
- HOW ARE MESSAGES PASSED?
- As standard we pass messages free of charge by email. Alternatively you can receive messages by text charged 10p each, or for calls to be transferred through to you we would charge £5 a month and then 10p per minute from landlines and 24p per minute to mobiles.
- AM I CHARGED FOR SALES CALLS OR WRONG NUMBERS?
- You will not be charged for any calls under 20 seconds, this should reduce those unwanted sales calls. However, if we have passed a message that is sales call, just let us know and we will get a refund sorted.
- HOW DO I CANCEL OR SWITCH PLANS?
- There are no long-term commitments. You have full control over simple month-to-month billing. Upgrade, downgrade or cancel whenever you like.
- WHAT INFORMATION DO YOU TAKE FROM A CALLER?
- We normally take the callers name, who they are wishing to speak to, a telephone number, company name, and a brief message. If you need more information taken, then we would suggest you go onto our pay per minute planned charged at 79p per minute with a minimum £10 charge a month. We would recommend contacting us to discuss your requirements further.
- WHEN WILL MY CALLS BE ANSWERED?
- Your calls will be answered Monday to Friday 09.00 to 17.00 excluding any bank holidays. Out with these hours we can set-up a voicemail on your line. Any message received will be passed onto you, this will cost only £5 per month. We can arrange for a professional voicemail to be recorded for your company for a one off charge of £40. Alternatively you can record your own voicemail greeting in mp3 format.
- WHAT TYPE OF NUMBER DO YOU PROVIDE?
- We can provide you with virtually any area code or national number. Additional charges may apply for 0207, 0208 & 0800 numbers. Why not contact us to find out what is the best number for you.
- HOW ARE THE CALLS ANSWERED?
- Your calls will be answered in your company name, by a small team of 3 staff allocated to your business. Allowing your clients to build a rapport with the same friendly voices each time they call. If required we can also follow your script.
- HOW DO I MAKE PAYMENT?
- You will be invoiced monthly in advance, with any additional call charges being invoiced in arrears. The invoice will be sent by email with the payment being taken from your registered card 3 days after the invoice date.
- HOW DOES THE FREE TRIAL WORK?
- Our free trial lasts for 7 days or for 20 calls whatever comes first. During this time we will be able to judge your usage and at the end of the period suggest the best tariff for you to go on. However you are free to choose whatever tariff you wish.